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Lead Area Supervisor

4 weeks ago


Manchester, United Kingdom https:jobs-redefined.cositemap Full time
Job Description

As a Lead Area Supervisor, you will play a key role in driving the growth and profitability of our store through the implementation of the retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

Key Responsibilities
  • Recruit and develop high-performing talent within the customer assistant team, supporting succession requirements and driving business growth.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Embed business transformation plans and change initiatives, driving commercial impact and results.
  • Coach and develop colleagues to accelerate performance and personal growth, recognizing high performers and supporting underperformers.
  • Collaborate with colleagues to identify commercial, visual, and cost-saving opportunities, driving profit growth and customer satisfaction.
Requirements
  • Strong commercial acumen and understanding of retail operations.
  • Excellent leadership and coaching skills, with the ability to develop and motivate high-performing teams.
  • Ability to analyze data and insights to drive business decisions and improve customer experience.
  • Good understanding of commercial, visual, operational, and people processes and systems.
  • Strong digital capability and knowledge of M&S systems.
About Us

M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, and we welcome applications from diverse candidates. We are a forward-thinking company, embracing digital innovation to enhance the customer experience and drive business growth. If you are a motivated and results-driven individual who is passionate about retail and customer service, we encourage you to apply for this exciting opportunity.