Area Supervisor

4 weeks ago


Manchester, United Kingdom Marks and Spencer Full time
Job Description

As a Team Manager - Foods - Stockport & Macclesfield Area, you will be responsible for leading a team to deliver excellent customer service and KPIs across the store. You will create the right culture, role modelling new digital ways of working and leadership behaviours. You will also use data and insight to improve customer in-store experience, improve the operation, and drive performance.

Key Responsibilities
  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
  • Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Maintain a safe and legal store environment.

Requirements:

  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
  • Successfully embed change for lasting commercial impact and results.
  • Spend time coaching colleagues to accelerate performance and personal growth.
  • Recognise high performance and support poor performers to improve.
  • Help teams understand information and business messages by actively seeking out opinions and asking questions.
  • Seek the best solution for M&S by proactively collaborating with colleagues from across the business.


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