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Lead Area Supervisor

1 month ago

Manchester, United Kingdom Marks and Spencer Full time
Job Title: Lead Area Supervisor

As a Lead Area Supervisor at Marks and Spencer, you will play a crucial role in driving the growth and profitability of our stores. Your primary responsibility will be to implement the retail plan and deliver key performance indicators (KPIs) for your area of accountability.

Key Responsibilities:
  • Team Management: Recruit, develop, and lead a high-performing team of customer assistants, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Store Operations: Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Visual Merchandising: Deliver an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more often.
  • Performance Management: Drive profitability and sales for your area through the delivery of the retail plan and store KPIs.
  • Change Management: Support the delivery and embedding of business transformation plans and change initiatives for your area.
Requirements:
  • Leadership: Demonstrate strong leadership skills, role-modeling new digital ways of working and leadership behaviors.
  • Communication: Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
  • Commercial Awareness: Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Digital Capability: Good level of digital capability and an understanding of all systems.
  • Legal Knowledge: Good knowledge of legal requirements across your area of accountability and the store.
What We Offer:

As a Lead Area Supervisor at Marks and Spencer, you will have the opportunity to develop your skills and knowledge, working in a dynamic and fast-paced environment. You will be part of a talented team, working together to deliver exceptional customer service and drive business results.