Customer Account Manager

1 week ago


Durham, Durham, United Kingdom IB Global Recruitment Full time
Customer Account Manager

We are seeking a highly skilled Customer Account Manager to join our B2B SaaS business. This role is critical to our growth strategy, focusing on improving Net Revenue Retention (NRR) through strategic customer relationship building, subscription management, financial oversight, and process implementation.

Key Responsibilities:
  • Act as the primary point of contact for a portfolio of key accounts, ensuring customer satisfaction and deepening relationships.
  • Drive proactive engagement to maintain high levels of product adoption and customer retention.
  • Manage all aspects of customer subscription terms, financials, including billing, renewals, upgrades, downgrades, and cancellations.
  • Ensure accuracy in all financial data and timely invoicing using financial software tools such as Stripe.
  • Generate and analyze financial reports related to customer accounts, including revenue forecasting, churn analysis, and NRR tracking.
  • Use customer data to identify risks and opportunities within accounts.
  • Ensure compliance with all financial policies, administration, procedures related to customer accounts, subscriptions, and revenue management.
Requirements:
  • Strong commercial and financial acumen.
  • Excellent administrative skills.
  • Proficient in financial tools like Stripe and Excel.
  • Ability to manage all financial administration related to customer subscriptions.

This role requires someone who can strategically drive customer success while efficiently handling the financial aspects of account management. If you are a highly commercial and financially literate individual with excellent administrative skills, we encourage you to apply for this exciting opportunity.



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