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Account Manager
2 months ago
As an Account Manager, you will be the primary point of contact for our client's valued customers, responsible for managing their accounts and ensuring they receive exceptional service. You will work closely with customers to understand their needs, provide tailored solutions, and help them achieve their goals. Your role will also involve identifying upselling and cross-selling opportunities to maximize account growth.
Key Responsibilities:
* Client Relationship Management: Primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
* Account Management: Oversee and manage client accounts, ensuring that services are delivered effectively and in alignment with client expectations.
* Client Satisfaction: Actively listen to client concerns, address issues promptly, and ensure a high level of client satisfaction.
* Upselling and Cross-selling: Identify opportunities to expand the relationship with clients by promoting additional products or services that meet their needs.
* Reporting and Analysis: Provide regular reports on account performance, client feedback, and potential risks. Offer insights and recommendations for account growth.
* Contract Negotiation and Renewal: Manage contract renewals, pricing discussions, and negotiate terms to maintain and grow client relationships.
* Market Research: Stay informed about industry trends, competitor activities, and market conditions to provide clients with relevant insights and opportunities.
* CRM: Utilize CRM tools to track and report on sales activities, maintain accurate customer records, and provide regular updates to management.
* Client Training: Educate clients on changes and developments in the waste management industry, introducing new requirements and ensuring they are fully leveraging the services offered.
What We're Looking For:
* Passion: A genuine passion for sustainability, environmental conservation, and waste management.
* Sales Expertise: Proven experience in B2B account management, with a track record of achieving and exceeding sales targets.
* Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex solutions in a clear and compelling manner.
* Problem Solver: A creative problem solver who can think on their feet and adapt to changing client needs.
* Team Player: A collaborative spirit, ready to work closely with our client's waste experts and sales team to achieve shared goals.
* Tech Savvy: Comfortable using sales and CRM tools to track progress and manage leads.
Company Benefits:
* Uncapped monthly commission scheme
* 20 days holiday entitlement plus Bank Holidays (up to 5 additional days for long service)
* My savings platform with exclusive offers, savings, and discounts
* Brilliant career development and progression opportunities
* Fantastic working environment with free onsite parking
* Company social events
* Pension scheme
* Long service and retirement benefits
* Flexible working policy
* Annual paid volunteering day
* Quarterly awards and recognition programme
Sustainability:
Our client works with suppliers and subcontractors to encourage and support the wider network in achieving industry best practices to allow for the achievement of their net-zero goals.
Our Commitment to Diversity and Inclusion:
We celebrate diversity and are committed to fostering an inclusive workplace for all. We encourage applications from candidates of all backgrounds and experiences, as we believe that a diverse team is crucial to driving innovation and fostering creativity.
Join our client's team and be part of the transformation of waste into opportunity. Apply now
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
