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Senior Logistics Account Manager

4 weeks ago

Durham, Durham, United Kingdom Ernest Gordon Recruitment Limited Full time

Job Title: Senior Logistics Account Manager

Job Summary:

We are seeking a highly organized and capable Senior Logistics Account Manager to join our team at Ernest Gordon Recruitment Limited. As a Senior Logistics Account Manager, you will be responsible for a portfolio of customer accounts, managing European and Global export and import of liquid chemical goods.

Key Responsibilities:

  • Responsible for the operational contacts with the customer
  • Building relationships, understanding the customers' needs and requirements, translating for business use, and providing sustainable logistics solutions to assist in the customer's supply chain
  • Maintaining high levels of communication across the internal teams to ensure customers' requirements can be met and the operational teams have the necessary information to plan
  • Optimizes the logistics services provided in terms of efficiency and effectiveness
  • Informing customers and recharging any additional charges that result during the course of an order
  • Providing customers with order updates and relevant documentation (CMR, invoices, heat certificates)
  • Obtaining and coordinating the documentation necessary for import, export, and transit movements in line with Brexit clearance processes
  • Monitors the gross/operational margins on customer accounts to suggest and implement improvement suggestions

Requirements:

  • Experience in a customer service, office-based environment, ideally in logistics
  • Experience of working in a people/customer facing role

About Us:

Ernest Gordon Recruitment Limited is an equal opportunities employer and welcomes applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.