Business Development Manager
4 weeks ago
DNA Recruitment Solutions Limited is seeking a highly skilled Account Manager to provide exceptional support to customers and manage expectations.
The ideal candidate will have experience in account management, excellent communication skills, and the ability to work in a team environment.
Key Responsibilities:
- Provide professional support to customers via phone and email
- Manage new and existing customer accounts, ensuring timely and accurate processing of orders
- Responsible for the order to invoice process, including import/export of goods
- Resolve customer issues by clarifying information, contacting suppliers, and applying appropriate solutions
- Review customer orders to ensure they are up to date and communicate this to customers
- Ensure all customer correspondence is addressed in a timely manner and all invoices are sent on time and in-full
- Achieve and maintain KPIs, suggesting and implementing improvements
- Develop and maintain positive relationships with customers
Required Skills:
- Experience in account management is essential
- Excellent communication skills, both written and verbal
- Customer service experience in an office environment
- Experience in logistics/transport
- Strong planning, organisational and admin skills
- Familiarity with CRM systems
- Ability to work on your feet for most of the day, able to multitask and follow up on issues
- Ability to remain calm when dealing with difficult customers
- Ability to learn quickly and follow procedures
- Must be able to work in a team environment with other departments as well as within the Customer Service department
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