Logistics Account Manager

4 weeks ago


Durham, Durham, United Kingdom Ernest Gordon Recruitment Limited Full time

Job Title: Commercial Account Manager

Job Description:

We are seeking a highly organized and capable Account Manager with a background in logistics to join our team. As a Commercial Account Manager, you will be responsible for a portfolio of customer accounts, managing European and Global export and import of liquid chemical goods. You will be the main point of contact for customers and internal stakeholders, providing guidance and information to create chemistry with customers and provide optimal supply chain solutions.

Responsibilities:

  • Responsible for operational contacts with customers
  • Building relationships, understanding customers' needs and requirements, and providing sustainable logistics solutions
  • Maintaining high levels of communication across internal teams to ensure customers' requirements can be met
  • Optimizing logistics services in terms of efficiency and effectiveness
  • Informing customers and recharging any additional charges that result during the course of an order
  • Providing customers with order updates and relevant documentation
  • Obtaining and coordinating documentation necessary for import, export, and transit movements
  • Monitoring gross/operational margins on customer accounts to suggest and implement improvement suggestions

Requirements:

  • Experience in a customer service, office-based environment, ideally in logistics
  • Experience of working in a people/customer-facing role

About Us:

Ernest Gordon Recruitment Limited is an equal opportunities employer and welcomes applications from all suitable candidates. The salary advertised is a guideline for this position, and the offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.



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