Current jobs related to Customer Account Manager - Durham, Durham - IB Global Recruitment
-
Account Manager
3 weeks ago
Durham, Durham, United Kingdom DNA Full timeJob OverviewDNA Recruitment Solutions Limited is seeking a skilled Account Manager to support our clients' teams in Stockton on Tees. This role involves providing exceptional customer service and managing customer expectations primarily through phone interactions.Key Responsibilities:Respond to customer inquiries in a professional and courteous manner,...
-
Account Manager
3 weeks ago
Durham, Durham, United Kingdom DNA Full timeJob OverviewDNA Recruitment Solutions Limited is seeking a skilled Account Manager to support our clients' teams in Stockton on Tees. This role involves providing exceptional customer service and managing customer expectations primarily through phone interactions.Key Responsibilities:Respond to customer inquiries in a professional and courteous manner,...
-
Customer Relationship Manager
1 week ago
Durham, Durham, United Kingdom Theo James Recruitment Full time £35,000Account Coordinator RoleThis is an exciting opportunity to join our team at Theo James Recruitment as an Account Coordinator. As a key member of our Customer Experience Team, you will be responsible for managing customer relationships, overseeing project timelines, and ensuring successful delivery of projects. Your primary goal will be to provide exceptional...
-
Logistics Account Manager
2 weeks ago
Durham, Durham, United Kingdom Ernest Gordon Recruitment Limited Full timeJob Title: Commercial Account ManagerJob Description:We are seeking a highly organized and capable Account Manager with a background in logistics to join our team. As a Commercial Account Manager, you will be responsible for a portfolio of customer accounts, managing European and Global export and import of liquid chemical goods. You will be the main point...
-
Accounting Manager
2 months ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Summary:Talent84 Ltd is seeking an experienced and motivated individual to fill the role of Account Office Manager. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our accounting department.Key Responsibilities:Manage and coordinate the accounting team to ensure efficient and accurate financial...
-
Accounting Manager
2 months ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Summary:Talent84 Ltd is seeking an experienced and motivated individual to fill the role of Account Office Manager. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our accounting department.Key Responsibilities:Manage and coordinate the accounting team to ensure efficient and accurate financial...
-
Senior Logistics Account Manager
2 weeks ago
Durham, Durham, United Kingdom Ernest Gordon Recruitment Limited Full timeJob Title: Senior Logistics Account ManagerJob Summary:We are seeking a highly organized and capable Senior Logistics Account Manager to join our team at Ernest Gordon Recruitment Limited. As a Senior Logistics Account Manager, you will be responsible for a portfolio of customer accounts, managing European and Global export and import of liquid chemical...
-
Accounts Manager
4 weeks ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Title: Accounts/Office ManagerOur client is seeking an experienced and motivated individual to fill the role of Accounts/Office Manager. The successful candidate will possess excellent organisational, interpersonal and communication skills, as well as a strong ability to perform a variety of tasks.Key Responsibilities:Manage Accounting StaffAccount...
-
Accounts Manager
4 weeks ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Title: Accounts/Office ManagerOur client is seeking an experienced and motivated individual to fill the role of Accounts/Office Manager. The successful candidate will possess excellent organisational, interpersonal and communication skills, as well as a strong ability to perform a variety of tasks.Key Responsibilities:Manage Accounting StaffAccount...
-
Management Accountant
1 month ago
Durham, Durham, United Kingdom Blair West Limited Full timeManagement Accountant Opportunity at Blair West LimitedWe are seeking a highly skilled Management Accountant to join our team at Blair West Limited. As a key member of our finance department, you will be responsible for producing management accounts for multiple entities within the group, including analysis and commentary, and assisting with strategic...
-
Management Accountant
1 month ago
Durham, Durham, United Kingdom Blair West Limited Full timeManagement Accountant Opportunity at Blair West LimitedWe are seeking a highly skilled Management Accountant to join our team at Blair West Limited. As a key member of our finance department, you will be responsible for producing management accounts for multiple entities within the group, including analysis and commentary, and assisting with strategic...
-
Management Accountant
1 month ago
Durham, Durham, United Kingdom Blair West Limited Full timeManagement Accountant Opportunity at Blair West LimitedWe are seeking a highly skilled Management Accountant to join our team at Blair West Limited. As a key member of our finance department, you will be responsible for producing management accounts for multiple entities within the group, including analysis and commentary, and assisting with strategic...
-
Management Accountant
1 month ago
Durham, Durham, United Kingdom Blair West Limited Full timeManagement Accountant Opportunity at Blair West LimitedWe are seeking a highly skilled Management Accountant to join our team at Blair West Limited. As a key member of our finance department, you will be responsible for producing management accounts for multiple entities within the group, including analysis and commentary, and assisting with strategic...
-
Management Accountant
1 month ago
Durham, Durham, United Kingdom Major Recruitment Newcastle Full timeManagement Accountant OpportunityWe are seeking a highly skilled Management Accountant to join our team at Major Recruitment Newcastle. As a key member of our finance team, you will play a crucial role in our financial operations.Key Responsibilities:Monthly management account analysis and reporting for individual companiesVAT return analysis and submission,...
-
Management Accountant
1 month ago
Durham, Durham, United Kingdom Major Recruitment Newcastle Full timeManagement Accountant OpportunityWe are seeking a highly skilled Management Accountant to join our team at Major Recruitment Newcastle. As a key member of our finance team, you will play a crucial role in our financial operations.Key Responsibilities:Monthly management account analysis and reporting for individual companiesVAT return analysis and submission,...
-
Senior Account Manager
3 weeks ago
Durham, Durham, United Kingdom Central Employment Agency (North East) Limited Full timeSenior Account ManagerCentral Employment Agency (North East) Limited is seeking a highly skilled Senior Account Manager to join their team. As a Senior Account Manager, you will be responsible for leading high-level, proactive key accounts and ensuring on-time, on-budget delivery for all agency services and outputs.Key Responsibilities:Add value to clients...
-
Senior Account Manager
3 weeks ago
Durham, Durham, United Kingdom Central Employment Agency (North East) Limited Full timeSenior Account ManagerCentral Employment Agency (North East) Limited is seeking a highly skilled Senior Account Manager to join their team. As a Senior Account Manager, you will be responsible for leading high-level, proactive key accounts and ensuring on-time, on-budget delivery for all agency services and outputs.Key Responsibilities:Add value to clients...
-
Accounting and Office Manager
1 month ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Title: Accounting and Office ManagerAbout the Role:We are seeking a highly motivated and organized individual to join our team as an Accounting and Office Manager. As a key member of our team, you will be responsible for managing the day-to-day financial operations and providing administrative support to our staff.Key Responsibilities:Manage the...
-
Accounting and Office Manager
1 month ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Title: Accounting and Office ManagerAbout the Role:We are seeking a highly motivated and organized individual to join our team as an Accounting and Office Manager. As a key member of our team, you will be responsible for managing the day-to-day financial operations and providing administrative support to our staff.Key Responsibilities:Manage the...
-
Accounting and Office Manager
3 weeks ago
Durham, Durham, United Kingdom Talent84 Ltd Full timeJob Title: Accounting and Office ManagerAbout the Role:We are seeking an experienced and motivated individual to join our team as an Accounting and Office Manager. As a key member of our team, you will be responsible for providing administrative and financial support to our organization.Key Responsibilities:Manage and maintain accurate financial records and...
Customer Account Manager
2 months ago
Job Summary:
We are seeking a highly skilled Customer Account Manager to join our team at IB Global Recruitment. As a key member of our B2B SaaS business, this role is pivotal to our growth strategy, with a specific focus on improving Net Revenue Retention (NRR) through strategic customer relationship building, customer subscription management, financial oversight, and process implementation.
Key Responsibilities:
- Customer Relationship Management: Act as the primary point of contact for a portfolio of key accounts, ensuring customer satisfaction and deepening relationships. Drive proactive engagement to maintain high levels of product adoption and customer retention.
- Net Revenue Retention (NRR) Target: responsible for all customer account renewal, churn and expansion
- Collaboration with Finance & Sales: Work closely with the Finance and Sales teams to ensure seamless communication regarding customer accounts, revenue growth, and potential areas for financial optimization.
- Financial Management of Customer Accounts: Manage all aspects of customer subscription terms, financials, including billing, renewals, upgrades, downgrades, and cancellations. Ensure accuracy in all financial data and timely invoicing using financial software tools such as Stripe. Ensure accurate tracking and documentation of all account activities and subscription adjustments.
- Financial Reporting & Analysis: Generate and analyse financial reports related to customer accounts, including revenue forecasting, churn analysis, and NRR tracking. Provide insights into revenue trends and collaborate with finance and leadership to improve financial processes.
- Data-Driven Approach to Retention: Use customer data to identify risks and opportunities within accounts. Regularly review financial performance metrics and customer health scores to drive retention strategies.
- Compliance & Accuracy: Ensure compliance with all financial policies, administration, procedures related to customer accounts, subscriptions, and revenue management. Maintain accuracy in financial data entry and reporting.
