Strategic Account Manager

1 week ago

Durham, Durham, United Kingdom IB Global Recruitment Full time
Customer Account Manager

We are seeking a highly skilled Customer Account Manager to join our B2B SaaS business. This role is crucial to our growth strategy, focusing on improving Net Revenue Retention (NRR) through strategic customer relationship building, subscription management, and financial oversight.

Key Responsibilities:
  • Customer Relationship Management: Serve as the primary point of contact for key accounts, ensuring customer satisfaction and deepening relationships. Achieve Net Revenue Retention (NRR) targets by managing customer account renewals, churn, and expansion.
  • Collaboration with Finance & Sales: Work closely with the Finance and Sales teams to ensure seamless communication regarding customer accounts, revenue growth, and financial optimization opportunities.
  • Financial Management of Customer Accounts: Manage all aspects of customer subscription terms, financials, including billing, renewals, upgrades, downgrades, and cancellations. Ensure accuracy in financial data and timely invoicing using financial software tools such as Stripe.
  • Financial Reporting & Analysis: Generate and analyze financial reports related to customer accounts, including revenue forecasting, churn analysis, and NRR tracking. Provide insights into revenue trends and collaborate with finance and leadership to improve financial processes.
  • Data-Driven Approach to Retention: Utilize customer data to identify risks and opportunities within accounts. Regularly review financial performance metrics and customer health scores to drive retention strategies.
  • Compliance & Accuracy: Ensure compliance with all financial policies, administration, procedures related to customer accounts, subscriptions, and revenue management. Maintain accuracy in financial data entry and reporting.

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