Customer Account Manager
1 week ago
We are seeking a highly skilled Customer Account Manager to drive commercial growth and financial success within our B2B SaaS business. This role is pivotal to our growth strategy, focusing on improving Net Revenue Retention (NRR) through strategic customer relationship building, subscription management, financial oversight, and process implementation.
Key Accountabilities:
- Customer Relationship Management: Act as the primary point of contact for a portfolio of key accounts, ensuring customer satisfaction and deepening relationships.
- Net Revenue Retention (NRR) Target: responsible for all customer account renewal, churn and expansion
- Financial Management of Customer Accounts: Manage all aspects of customer subscription terms, financials, including billing, renewals, upgrades, downgrades, and cancellations.
- Financial Reporting & Analysis: Generate and analyse financial reports related to customer accounts, including revenue forecasting, churn analysis, and NRR tracking.
- Data-Driven Approach to Retention: Use customer data to identify risks and opportunities within accounts.
Requirements:
- Commercial and financial acumen
- Excellent administrative skills
- Proficient in financial tools like Stripe and Excel
- Ability to manage all financial administration related to customer subscriptions
Working with Our Team:
We work closely with our Finance and Sales teams to ensure seamless communication regarding customer accounts, revenue growth, and potential areas for financial optimization.
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