Customer Service Manager

6 days ago


Peterborough, Peterborough, United Kingdom Helping Hands Full time

Job Title: Customer Service Manager

Job Summary: We are seeking a highly skilled Customer Service Manager to join our team at Helping Hands. As a Customer Service Manager, you will be responsible for managing and monitoring the delivery of a high-quality care service, ensuring that an exceptional and consistent service is offered to our customers.

Main Responsibilities:

  • Manage customer and carer queries and action effectively and efficiently
  • Provide Managers with up-to-date information on carer availability, contact information and support with queries
  • Manage and maintain customer and carer files
  • Schedule placements for carers ensuring customers and carers are effectively matched
  • Support live in carers in their day to day roles
  • Liaise with New customers to ensure all their needs are met

Requirements:

  • Experience of customer care, handling complaints and problem solving
  • Strong organisational skills and attention to detail
  • Proficient in Microsoft Word, Excel and IT literate in several database systems

What We Offer:

  • Competitive salary
  • 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • Free Blue Light Card
  • Career development opportunities

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



  • Peterborough, Peterborough, United Kingdom Helping Hands Full time

    Job Title: Customer Service ManagerJob Summary: We are seeking a highly skilled Customer Service Manager to join our team at Helping Hands. As a Customer Service Manager, you will be responsible for managing and monitoring the delivery of a high-quality care service, ensuring that an exceptional and consistent service is offered to our customers.Main...


  • Peterborough, Peterborough, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead a team of customer...


  • Peterborough, Peterborough, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead a team of customer...


  • Peterborough, Peterborough, United Kingdom Helping Hands Full time

    Job Summary:We are seeking a highly skilled Customer Service Manager to join our team at Helping Hands. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our care services.Main Responsibilities:Customer Service: Manage and respond to customer inquiries and...


  • Peterborough, Peterborough, United Kingdom BDS (Northern) Limited Full time £63,000

    Job Title: Customer Service Operations ManagerWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at BDS (Northern) Limited. As a key member of our contact centre team, you will be responsible for the efficient and effective running of the Repairs team.Main Responsibilities:* Lead the Repairs team to achieve...


  • Peterborough, Peterborough, United Kingdom Sainsbury's Full time

    About the RoleAs a Customer and Trading Manager at Sainsbury's, you will be responsible for ensuring that our customers receive the best possible service and experience. This is a key leadership role, and you will be responsible for managing a team of colleagues to deliver excellent customer service and drive sales growth.Key Responsibilities* Manage a team...


  • Peterborough, Peterborough, United Kingdom Little Vegas Full time

    Job Description:Assistant ManagerLocation: PeterboroughSalary Details: £29,000 per yearLittle Vegas is an exciting new chain of Casino Slots opening rapidly across the UK.Our passion is to provide true entertainment value in the market, offering top-level customer service and building a brand known for it. Our drive and ambition is focused solely on...


  • Peterborough, Peterborough, United Kingdom Little Vegas Full time

    Job Description:Assistant ManagerLocation: PeterboroughSalary Details: £29,000 per yearLittle Vegas is an exciting new chain of Casino Slots opening rapidly across the UK.Our passion is to provide true entertainment value in the market, offering top-level customer service and building a brand known for it. Our drive and ambition is focused solely on...


  • Peterborough, Peterborough, United Kingdom HOBART Service UK Full time

    Job Opportunity: National Account ManagerHobart Service is seeking a skilled National Account Manager to drive customer success and growth in our national accounts.This role demands a blend of strategic foresight, relationship-building excellence, and commercial acumen. As the principal contact for all commercial matters, you will spearhead collaborations...


  • Peterborough, Peterborough, United Kingdom CV-Library Full time

    Are you a seasoned customer service leader looking for a new challenge? We have an exciting opportunity for a Head of Customer Services at CV-Library, a leading job search platform.This role is based in Peterborough, with hybrid working available, and offers a great work-life balance. You will be responsible for leading a team of customer service...


  • Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full time

    Customer Service AdviserAt Yours Clothing Limited, we're seeking a skilled Customer Service Adviser to join our team. As a key member of our customer-facing department, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Message Handling: Respond to customer inquiries in a timely and efficient manner, ensuring...


  • Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full time

    Customer Service AdviserAt Yours Clothing Limited, we're seeking a skilled Customer Service Adviser to join our team. As a key member of our customer-facing department, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Message Handling: Respond to customer inquiries in a timely and efficient manner, ensuring...


  • Peterborough, Peterborough, United Kingdom Helping Hands Full time

    Care Delivery SpecialistAs a Care Delivery Specialist at Helping Hands, you will play a vital role in ensuring the delivery of a high-quality care service to our customers. Your responsibilities will include managing and monitoring the deployment and management of our Live-In Carers, providing exceptional and consistent service to our customers, and...


  • Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full time

    Job Role: Customer Service AdviserAt Yours Clothing Limited, we are seeking a skilled Customer Service Adviser to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer service through various channels, including phone, email, and online platforms.Key Responsibilities:Handle customer...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Peterborough, Peterborough, United Kingdom Castlefield Recruitment Full time

    Castlefield Recruitment is seeking a Customer Service Director to lead the Repairs and Maintenance service for a national housing association. This is a permanent role, paying £62,843 per annum, and is based from their office in Peterborough.The Role:Ensure that repairs are accurately recorded on the system and appropriate SOR codes are assigned to jobs to...


  • Peterborough, Peterborough, United Kingdom Akixi Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Liaison to join our team at Akixi. As a key member of our Operations Department, you will be responsible for facilitating the onboarding process for new customers onto our internal systems. This role requires strong communication skills, attention to detail, and the ability to work...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints HandlerWe are seeking a skilled Customer Service Representative to join our team at Resource Management Ltd. As a Complaints Handler, you will be responsible for ensuring that every customer feels relieved or satisfied after their call.The ideal candidate will have strong customer service experience, with a proven track record of investigating the...


  • Peterborough, Peterborough, United Kingdom Steer Automotive Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Steer Automotive Group.As a Customer Service Advisor, you will be responsible for delivering exceptional customer service, managing customer experience journeys, and ensuring that our customers receive a fast and efficient service.Key ResponsibilitiesManage customer...