Customer Service Manager
6 days ago
Job Title: Customer Service Manager
Job Summary: We are seeking a highly skilled Customer Service Manager to join our team at Helping Hands. As a Customer Service Manager, you will be responsible for managing and monitoring the delivery of a high-quality care service, ensuring that an exceptional and consistent service is offered to our customers.
Main Responsibilities:
- Manage customer and carer queries and action effectively and efficiently
- Provide Managers with up-to-date information on carer availability, contact information and support with queries
- Manage and maintain customer and carer files
- Schedule placements for carers ensuring customers and carers are effectively matched
- Support live in carers in their day to day roles
- Liaise with New customers to ensure all their needs are met
Requirements:
- Experience of customer care, handling complaints and problem solving
- Strong organisational skills and attention to detail
- Proficient in Microsoft Word, Excel and IT literate in several database systems
What We Offer:
- Competitive salary
- 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
- Access to an Employee Assistance programme
- Free Blue Light Card
- Career development opportunities
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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