Technical Support Specialist

6 days ago


Elland, Calderdale, United Kingdom Marshalls PLC Full time
About Us

MARSHALLS PLC is the UK's market leader in the manufacturing and supply of natural stone and hard landscaping products, supplying the construction, home improvement and landscape markets.

Our Team

You will be joining a fast-paced and dedicated team who work together to ensure all enquiries are dealt with quickly and efficiently.

The Role

In this exciting role, you will have the opportunity to work with a wide range of customers, providing exceptional customer service and ensuring that every customer receives a world-class experience.

Key Requirements
  • Previous customer service experience in a customer interfacing environment
  • Experience handling and resolving customer complaints and claims
  • Excellent communication skills, both verbal and written
  • Tech savvy – including MS package: Outlook, Word, Excel, PowerPoint
  • A proactive approach with meticulous attention to detail
  • Self-motivated, with a confident, engaging, and positive attitude
  • Ability to prioritise tasks and produce accurate work under pressure
  • Strong customer focus and teamwork ability
What We Offer
  • Competitive salary of £35,000 - £40,000 per annum, depending on experience
  • Based at our Elland office with flexible working
  • Guaranteed Christmas holidays
  • 34 days per annum or the equivalent in hours (inclusive of bank holidays)
  • Health care cash plan – support with Dental, Optical, Prescription costs and many more
  • Enhanced Maternity, Paternity, and Adoption pay and leave
  • 5% employer matched pension scheme
  • Learning & Development opportunities
  • Cycle to work scheme
  • Employee discount on Marshalls and Marley products
  • Retailer discounts
  • Marshalls Wellbeing Centre – move, money & mind
  • Share purchase scheme
  • Life assurance


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