Business Development Liaison
5 days ago
Metro Bank Plc is seeking a highly skilled professional to join our team as a Community Representative. This role plays a vital part in delivering exceptional service to intermediary partners, acting as the voice of Metro Bank for the mortgage broking community.
Key Responsibilities:
- Deliver excellent service to intermediary partners by providing subject matter expertise on lending policy and procedure.
- Be the primary point of contact for colleagues, intermediaries, brokers, and solicitors from initial enquiry to case completion.
- Provide assistance with navigation of the intermediary website and mortgage broker portal.
- Act as a liaison between brokers and mortgage underwriting and operations teams.
- Ensure timely updates on the AIP tracker and facilitate communication among teams.
- Manage the Mortgage Broker Helpdesk inbox and voicemails daily.
- Collaborate with various stakeholders to ensure smooth Helpdesk operations in line with SLAs.
Requirements:
- Proven experience in mortgages with clear product knowledge.
- Knowledge and experience from a customer-facing role in the mortgage industry.
- Awareness of compliance, risk, and treating vulnerable customers fairly.
- Fantastic telephone manner with confidence in managing inbound and outbound calls.
Benefits:
- Competitive salary: £45,000 - £55,000 per annum.
- Generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Ongoing training and development opportunities.
- Hybrid working options, with 2 days in office per week, and the possibility of part-time hours.
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