Business Development Liaison

5 days ago


Watford, Hertfordshire, United Kingdom Metro Bank Plc Full time
Job Overview
Metro Bank Plc is seeking a highly skilled professional to join our team as a Community Representative. This role plays a vital part in delivering exceptional service to intermediary partners, acting as the voice of Metro Bank for the mortgage broking community.

Key Responsibilities:
  • Deliver excellent service to intermediary partners by providing subject matter expertise on lending policy and procedure.
  • Be the primary point of contact for colleagues, intermediaries, brokers, and solicitors from initial enquiry to case completion.
  • Provide assistance with navigation of the intermediary website and mortgage broker portal.
  • Act as a liaison between brokers and mortgage underwriting and operations teams.
  • Ensure timely updates on the AIP tracker and facilitate communication among teams.
  • Manage the Mortgage Broker Helpdesk inbox and voicemails daily.
  • Collaborate with various stakeholders to ensure smooth Helpdesk operations in line with SLAs.

Requirements:
  • Proven experience in mortgages with clear product knowledge.
  • Knowledge and experience from a customer-facing role in the mortgage industry.
  • Awareness of compliance, risk, and treating vulnerable customers fairly.
  • Fantastic telephone manner with confidence in managing inbound and outbound calls.

Benefits:
  • Competitive salary: £45,000 - £55,000 per annum.
  • Generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Ongoing training and development opportunities.
  • Hybrid working options, with 2 days in office per week, and the possibility of part-time hours.


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