Housing Liaison Specialist

19 hours ago


Watford, Hertfordshire, United Kingdom Howells Solutions Limited Full time

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector.

This role is an excellent opportunity for an individual who enjoys building relationships and communicating effectively with residents to provide information and support during refurbishment, maintenance, and major works programmes.

The ideal candidate will have experience in developing positive relationships with residents, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.

Key Responsibilities include:

  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collecting tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Acting as the main point of contact and dealing with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on the process

The salary for this role is approximately £30,000 + company van and fuel card.



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