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14 hours ago
We are seeking a highly motivated and organized individual to join our IT support team as an apprentice. In this role, you will assist the IT Customer Service Team Leader in managing IT requests, resolving technical issues, and developing knowledge base articles. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
Job OverviewNottingham College is one of the largest further education and higher education colleges in the UK, providing education and training from pre-entry through to university-degree level.
Wage InformationThe estimated salary for this role is around £18,500 per annum, based on national averages and the level of experience required.
Responsibilities- Assist the IT Customer Service Team Leader in managing IT requests and resolving technical issues.
- Develop knowledge base articles using historic data and ITIL industry best practices.
- Support the team in leveraging data to improve incident management processes.
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