IT Support Apprentice

17 hours ago


Nottingham, Nottingham, United Kingdom Getting In Limited Full time

As a member of the IT support team at Nottingham College, you will play a crucial role in ensuring that our students and staff receive excellent service. Your responsibilities will include supporting the IT Customer Service Team Leader in meeting SLAs and KPI targets, implementing incident management processes, and continuously improving problem-solving skills to resolve complex issues efficiently.

Key Details

Vacancy Title: IT Support Apprentice

Wage Information

The estimated salary for this role is around £19,000 per annum, based on national averages and the level of experience required.

Job Description
  • To support the IT Customer Service Team Leader in ensuring that SLAs and KPI targets are being met.
  • To increase the number of incidents that can be resolved first-time using available tools and automation.
  • To apply problem-solving skills to IT issues or tricky incidents raised with the service desk.
Required Skills and Qualifications

You will need strong communication, IT, and problem-solving skills, as well as attention to detail, organisation skills, and administrative skills.

Benefits

This apprenticeship provides an opportunity to develop your skills and gain industry-recognised qualifications while earning a competitive salary.



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