Customer Service Representative

5 days ago

Exeter, Devon, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.

Key Responsibilities
  • Picking and packing customer orders with accuracy and efficiency
  • Providing excellent customer service and support via phone, email, and in-store
  • Working collaboratively with colleagues to achieve sales and customer satisfaction targets
  • Maintaining a high level of product knowledge and staying up-to-date with new products and services
  • Contributing to a positive and inclusive store environment
What We Offer
  • A competitive hourly rate and opportunities for career progression
  • A comprehensive training program to develop your skills and knowledge
  • A fun and supportive work environment with a team of like-minded individuals
  • Access to exclusive discounts and benefits, including a 10% discount on Sainsbury's shopping
  • A generous holiday entitlement and pension scheme
Requirements
  • Excellent communication and customer service skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Basic computer skills and familiarity with online systems
  • Ability to lift and move shopping containers up to 15kg
  • Availability to work a variety of shifts, including evenings and weekends

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