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Customer Service Representative

2 months ago

Exeter, Devon, United Kingdom EllisKnight International Recruitment Full time

About EllisKnight International Recruitment:

We are a leading recruitment agency dedicated to providing exceptional staffing solutions to businesses across various industries. As we continue to grow and expand our services, we are seeking a highly organized and detail-oriented Customer Service Representative to join our team.

Role Overview:

As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our business by providing top-notch support to our clients and candidates. This role is perfect for someone who is a team player, enjoys working in a fast-paced environment, and is passionate about delivering exceptional customer service.

Key Responsibilities:

  • Assist with administrative tasks related to candidate onboarding, including processing paperwork and updating records.
  • Help with the coordination of recruitment events and job fairs to ensure a seamless experience for clients and candidates.
  • Conduct thorough candidate screenings and provide detailed reports to our recruitment team.
  • Coordinate with our marketing team to ensure all necessary promotional materials are in place.
  • Provide exceptional customer service to clients and candidates, responding to inquiries and resolving any issues in a timely and professional manner.

Requirements:

  • Strong organizational and time management skills.
  • Attention to detail and a proactive approach to problem-solving.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently as well as part of a team.
  • Previous experience in a customer service or administrative role is desirable but not essential.
  • A positive attitude and willingness to learn.

What We Offer:

  • A dynamic work environment with a friendly and supportive team.
  • The opportunity to gain experience in the recruitment industry.
  • Competitive hourly rate.
  • The chance to make a real difference in the lives of our clients and candidates.

Why Join Our Team:

  • Opportunity to work with a leading recruitment agency.
  • Chance to develop your skills and expertise in customer service and recruitment.
  • Collaborative and supportive work environment.
  • Competitive compensation and benefits package.