Customer Service Representative

1 week ago

Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers through various communication channels.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Meet or exceed customer service performance metrics and targets
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading company in the car and van rental industry

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