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Customer Service Representative

2 months ago

Exeter, Devon, United Kingdom Berry Recruitment Full time
Job Title: Lead Warming Telesales Representative

Company Overview:

Berry Recruitment is a dynamic and innovative recruitment agency specialising in the Healthcare Insurance Sector. We are committed to delivering top-quality services to our clients and fostering a collaborative and growth-oriented work environment. We are currently seeking a motivated and skilled Lead Warming Telesales Representative to join our expanding sales team.

Job Summary:

The Lead Warming Telesales Representative is responsible for engaging potential customers, building relationships, and nurturing leads through outbound calls. The primary goal is to prepare leads for the sales process, ensuring they are well-informed and interested in proceeding to the next stage. This role requires excellent communication skills, a persuasive demeanor, and the ability to handle objections effectively.

Key Responsibilities:

  • Lead Engagement: Initiate outbound calls to prospective customers from provided lead lists, introducing them to our services.
  • Relationship Building: Establish and maintain strong relationships with potential customers through consistent and professional communication.
  • Lead Qualification: Assess the needs and interests of potential customers to determine their suitability and readiness for our services.
  • Information Dissemination: Provide detailed information about our services, addressing any questions or concerns prospective customers may have.
  • Objection Handling: Effectively manage and overcome objections, moving the customer to the next stage with our sales team.
  • Data Management: Accurately update and maintain customer information and interactions in our CRM system.
  • Collaboration: Work closely with our sales team to ensure a smooth handover of qualified leads and provide insights from interactions.
  • Performance Tracking: Meet and exceed individual and team targets for lead engagement, qualification, and conversion.

Qualifications:

  • Experience: Previous experience in telesales, telemarketing, or a similar role is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills, with a persuasive and engaging phone presence.
  • Customer Focus: Strong ability to understand customer needs and provide relevant information to foster interest.
  • Problem-Solving: Ability to handle objections and challenges with a positive, solutions-oriented approach.
  • Organisational Skills: High level of organisational skills and attention to detail for managing lead information and follow-ups.
  • Tech Savvy: Proficiency with CRM systems and basic computer applications.
  • Self-Motivation: Driven and goal-oriented with a proactive attitude towards achieving targets.

Preferred Qualifications:

  • Experience in Customer Service