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Process Improvement Analyst
2 weeks ago
About Us: Ruby Electricity Ltd is a leading provider of energy solutions, committed to delivering exceptional customer experiences and operational efficiency.
Job Summary: We are seeking a highly skilled Process Improvement Analyst to join our Change and Delivery team. As a key member of the team, you will play a critical role in driving business improvements and ensuring seamless project delivery.
Key Responsibilities:
- Conduct thorough analysis of business processes to identify opportunities for improvement and implement changes that drive operational efficiency and customer satisfaction.
- Develop business cases and proposals for improvements, clearly outlining benefits, costs, and impacts on the organization.
- Support project managers in facilitating smooth project delivery, translating analysis findings into actionable project plans, and defining scope, objectives, and deliverables.
- Maintain strong relationships with key stakeholders across the business, ensuring effective communication and collaboration throughout the project lifecycle.
- Plan and oversee end-to-end testing of changes, working with project managers, business managers, and sponsors to ensure appropriateness.
Requirements:
- 3-5 years of experience in business analysis, preferably within the energy, utilities, sales, or related sectors.
- English & Maths GCSE Grades A-C (other qualifications are advantageous).
- Strong knowledge of business operations, particularly in areas such as sales, customer services, billing, and data management.
- Experience with project management methodologies (e.g., Agile, Waterfall) is a plus.
- High experience using spreadsheets, design tools, and planning systems.
- Previous experience with project management working on multiple projects is preferred.
- Must be able to work with Microsoft Office suite of software e.g. Word, Excel, PowerPoint.
- Familiarity with PMO tools (Jira, MS Project, Monday.com) and IT CRM systems is advantageous.
Estimated Salary Range: £28,000 - £38,000 per annum.