Business Improvement Specialist

2 weeks ago


Fleetwood, Lancashire, United Kingdom Ruby Electricity Ltd Full time
Job Description

We are seeking an experienced Business Analyst to join our Change and Delivery team at Ruby Electricity Ltd.

This role involves conducting in-depth analysis of business processes, systems, and workflows to identify opportunities for operational efficiency, enhanced business effectiveness, and improved customer experiences.

Main Responsibilities:
  • Conduct comprehensive analysis of business operations to identify areas for improvement.
  • Develop business cases and proposals outlining benefits, costs, and impacts on the organisation.
  • Engage with stakeholders to gather requirements and ensure alignment with business goals.
  • Support small change and business as usual change initiatives.
Requirements:
  • 3-5 years of experience in business analysis, preferably in the energy or utilities sectors.
  • English & Maths GCSE Grades A-C (other qualifications advantageous).
  • Strong knowledge of business operations, particularly in sales, customer services, billing, and data management.
  • Experience with project management methodologies (e.g., Agile, Waterfall) is a plus.
  • Highly skilled in using spreadsheets, design tools, and planning systems.
  • Must be able to work with Microsoft Office suite of software (Word, Excel, PowerPoint).
  • Familiarity with PMO tools (Jira, MS Project, Monday.com) and IT CRM systems is advantageous.


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