Customer Development Manager

4 weeks ago


Lincoln, Lincolnshire, United Kingdom PIB Group Full time

About the Role:

We are seeking a highly motivated and experienced Customer Development Manager to join our team at PIB Group. As a key member of our sales team, you will be responsible for driving growth across all products in your region, ensuring we meet our business targets.

Main Responsibilities:

  • Represent the Barbon Insurance Group letting agent brands as leaders of lettings and ensure all customers feel valued through a robust contact strategy and consistent delivery of a high standard of customer service.
  • Develop and maintain good working relationships with clients in your area.
  • Drive Change – communicate and demonstrate ownership of all issues until resolved.
  • Grow a pipeline of agents with all sales opportunities clearly identified.
  • Identify business initiatives to help stimulate agency engagement and drive development opportunities for profitable growth.
  • Present the HomeLet and Let Alliance portfolio of products to customers.
  • Proactively develop leads coming into the business through the Sales cycle reporting on progress with all leads in.
  • Deliver a robust contact and sales strategy across allocated pipelines.
  • Schedule appropriate sales training for all agents and ensure implementation is effective.
  • Responsible for reporting on pipeline progress across all new agent activity including all stages of the acquisitions cycle accurately and on a regular basis.
  • Monitor and report on performance against pipeline targets and agents won into the business.
  • Produce proposals based on approved template and pricing rules.
  • Work closely with the New agent team as new customers transition into your area.
  • Actively and seamlessly manage with the New Agent Administrator the agent handover process ensuring all agent details and opportunities are effectively transferred to the relevant CDM.
  • Ensure Fit for the future proposition is fully implemented across customer base.
  • Build strong relationships with key members of the business and customers.
  • Escalate key risks and issues to the management team.
  • Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework.
  • Take full ownership of Complaints and grumbles from new agents – investigating and resolving queries and issues raised.
  • Attendance at team meetings throughout the UK on a regular basis.
  • Attendance at national and regional industry events as required.
  • To demonstrate a detailed knowledge of current market conditions in the lettings industry.
  • Update Competitor Information regularly and share with sales colleagues.
  • Complete accurately CRM system Salesforce to record activity and progress.
  • Take full ownership of individual performance and personal development – Achieve all KPI's and sales targets as set for the role.


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