Customer Development Manager
4 weeks ago
About the Role:
We are seeking a highly motivated and experienced Customer Development Manager to join our team at PIB Group. As a key member of our sales team, you will be responsible for driving growth across all products in your region, ensuring we meet our business targets.
Main Responsibilities:
- Represent the Barbon Insurance Group letting agent brands as leaders of lettings and ensure all customers feel valued through a robust contact strategy and consistent delivery of a high standard of customer service.
- Develop and maintain good working relationships with clients in your area.
- Drive Change – communicate and demonstrate ownership of all issues until resolved.
- Grow a pipeline of agents with all sales opportunities clearly identified.
- Identify business initiatives to help stimulate agency engagement and drive development opportunities for profitable growth.
- Present the HomeLet and Let Alliance portfolio of products to customers.
- Proactively develop leads coming into the business through the Sales cycle reporting on progress with all leads in.
- Deliver a robust contact and sales strategy across allocated pipelines.
- Schedule appropriate sales training for all agents and ensure implementation is effective.
- Responsible for reporting on pipeline progress across all new agent activity including all stages of the acquisitions cycle accurately and on a regular basis.
- Monitor and report on performance against pipeline targets and agents won into the business.
- Produce proposals based on approved template and pricing rules.
- Work closely with the New agent team as new customers transition into your area.
- Actively and seamlessly manage with the New Agent Administrator the agent handover process ensuring all agent details and opportunities are effectively transferred to the relevant CDM.
- Ensure Fit for the future proposition is fully implemented across customer base.
- Build strong relationships with key members of the business and customers.
- Escalate key risks and issues to the management team.
- Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework.
- Take full ownership of Complaints and grumbles from new agents – investigating and resolving queries and issues raised.
- Attendance at team meetings throughout the UK on a regular basis.
- Attendance at national and regional industry events as required.
- To demonstrate a detailed knowledge of current market conditions in the lettings industry.
- Update Competitor Information regularly and share with sales colleagues.
- Complete accurately CRM system Salesforce to record activity and progress.
- Take full ownership of individual performance and personal development – Achieve all KPI's and sales targets as set for the role.
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