Healthcare Helpline Specialist

8 hours ago


Crewe, Cheshire East, United Kingdom Baywater Healthcare Full time
Job Title: Healthcare Helpline Specialist

At Baywater Healthcare, we're committed to delivering exceptional patient care and support. As a key member of our team, you'll be responsible for providing empathetic support to patients, families, and clinical leads.

About the Role:

  • Deliver high-quality support to service patients, families, and clinical leads, ensuring their needs are met with professionalism and empathy.
  • Manage workload efficiently, prioritizing tasks and projects to achieve key performance indicators (KPIs) and objectives.
  • Develop your skills through comprehensive training programs, identifying areas for improvement and addressing training needs.
  • Leverage IT systems, including Microsoft Office software, to streamline workflows and enhance productivity.
  • Prior customer service experience is essential for this role.

Benefits and Perks:

  • Annual leave starting at 23 days, rising to 25 days within two years.
  • Life Insurance cover for peace of mind.
  • A company Pension Scheme for long-term financial security.
  • An integrated Health and Wellbeing program for overall wellness.
  • A fully funded health cash plan for preventative medical treatment.
  • Access to an Employee Assistance Programme for mental wellbeing.
  • Online benefits platform Pluxee for seamless management.
  • Cycle to work scheme for environmentally friendly transport options.

Our Culture:

We value diversity and inclusion at Baywater Healthcare, fostering a culture that respects individual perspectives and backgrounds. Our goal is to improve the quality of people's lives by supporting patients in their therapy and encouraging long-term compliance.



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