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Conference Operations Manager

2 months ago


Surrey, United Kingdom Gartner Full time
Job Summary

We are seeking a highly skilled Conference Operations Manager to join our team at Gartner. As a key member of our conference operations team, you will be responsible for the development, management, and execution of various conference elements relating to logistics, including overall conference management and VIP client experiences.

Key Responsibilities
  • Oversee all aspects of the conference planning process, ensuring flawless delivery and superior attendee experiences across our portfolio of conferences.
  • Manage operational delivery of all logistics elements across complex in-person conferences and VIP client experiences for Gartner's premium clients, prospects, and internal business units, including project management, financial management, staff planning, and stakeholder management.
  • Develop and lead the team to adhere to timelines and templates, ensuring effective project management and end-to-end event management on detailed programs with multiple variables and dependencies.
  • Manage conference budgets, with direct responsibility for all costs associated with logistics delivery, as well as overall ownership for the conference budget, producing accurate monthly forecasts and managing expenses effectively.
  • Lead on cost negotiations, proposals, contracting, and terms and conditions for suppliers, ensuring seamless delivery of first-class events and experiences.
  • Communicate and collaborate across Conference Production cross-functional teams to ensure awareness of event strategies and successful conference execution.
  • Attend conferences as the onsite lead for in-person delivery, managing the production schedule, conference staff, and liaising with agency partners and vendors.
  • Build and maintain good relationships with key conference partners and team members, both internal and external, to ensure successful conference execution.
  • Evaluate the experience, feedback, and results, implementing changes accordingly, and create detailed post-event analysis reports and event de-briefs for review with manager/operations leads.
Expected Results
  • Achieve operational excellence and execute conferences on time, within budget, and with great attention to detail.
  • Deliver flawless client experiences with high client satisfaction.
  • Build and maintain excellent working relationships, both internally and externally.
  • Quick results and ability to multi-task and stay ahead of deadlines.
  • New processes implemented to improve operational efficiency of the team.
Key Contacts

Internal Contacts

  • Conference Financial & Future Planning, Program Management, Conferences Strategic Planning, Conference Business Solutions, Conference Exhibitor Operations, Conference Content, Creative Journey & Branding

External Contacts

  • Third-party suppliers and contractors
Requirements
  • Bachelor's Degree preferred
  • 5+ Years Event Management experience
  • Proven event operational skills, including production schedules, budget management, and event staffing
  • Project management and end-to-end event management experience on detailed programs with multiple variables and dependencies
  • Proven experience in managing agency and vendor partners
  • Proven experience in delivery to senior clients
  • Proven people management experience
Key Competencies/Knowledge, Skills and Abilities
  • Strong interpersonal and relationship building skills, especially with senior-level professionals, cross-functionally, and with agency partners
  • Collaborative mindset
  • Strong executive presence and confident decision maker
  • Creative, innovative, and strategic thinker with a strong attention to detail
  • Strong financial management skills
  • Motivated team player with a desire to learn and grow
  • Excellent written/oral communication and presentation skills
  • Demonstrated ability to adapt, implement, and manage change and strive for continuous improvement
  • Ability to thrive in high-pressure situations
  • Willingness to travel minimum 25% per year, both regionally and internationally