Service Delivery Manager

13 hours ago


Hampshire, United Kingdom Hampshire County Council Full time

Job Summary:

We are seeking an experienced Service Delivery Manager to lead our South East Mental Health and Substance Misuse Team. The successful candidate will be responsible for managing a vital service dedicated to providing quality support to adults in the community.

About the Role:

This is a challenging yet rewarding opportunity to make a real difference in people's lives. As the Service Delivery Manager, you will be responsible for leading a team of professionals who provide person-centred, strengths-based social care support to empower individuals to maximise their independence and quality of life.

Main Responsibilities:

  • Providing line management support to the team, with a focus on wellbeing, quality of work, and performance management.
  • Taking responsibility for key decision-making, including agreeing outcomes for escalations and complaints.
  • Undertaking strategic planning to ensure we continue to deliver an effective service, whilst continuously improving in response to the changing environment.
  • Managing complex multi-agency work, including negotiation with partner agencies based on robust knowledge and application of legal frameworks.
  • Overseeing safeguarding enquiries that involve the highest level of risk.

Requirements:

  • Social Work qualification and registered with Social Work England (SWE).
  • Extensive experience managing complex cases, supervising others, and acting as a senior decision maker.
  • Excellent problem-solving and risk assessment skills.
  • Strong communication and relationship management skills.
  • Commitment to demonstrating our values and behaviours, showing compassion, empathy, and respect.
  • Previous experience of working in a management position or in a mental health setting would be a plus.

What We Offer:

  • A competitive salary of approximately £56,900 per annum, depending on experience.
  • The opportunity to complete your AMHP training and gain experience in AMHP work alongside your managerial duties.
  • Ongoing professional development and continuous learning opportunities.
  • A fulfilling career with a good balance between work and home life.
  • A comprehensive benefits package, including a market supplement of up to £2,500 per annum upon completion of your AMHP training.


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