Senior Service Delivery Lead

2 days ago

Hampshire, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking an experienced Area Manager to join our team on an interim basis, supporting our Domestic Abuse Services during a period of change.

The successful candidate will be responsible for managing the delivery of our community-based services, including mobilising and demobilising contracts. This will involve working closely with internal teams and external partners to ensure effective service delivery and compliance with regulatory requirements.

Key Responsibilities:

  • To manage and deliver high-quality services that meet the needs of our service users.
  • To contribute to the development of our organisational strategy and annual planning processes.
  • To develop and implement area plans that align with our organisational aims and values.
  • To identify and implement opportunities to improve service delivery and achieve required outcomes.
  • To ensure services use our policies, procedures, and processes to achieve objectives.
  • To work with our New Business and Development Team to identify new business opportunities and inform tender submissions.

About You:

  • You will have a proven track record of success in leading and delivering recovery and trauma-informed services in a dispersed organisation.
  • You will possess significant experience of managing operational teams, monitoring, and improving operational performance.
  • You will have experience of successfully designing and implementing organisational change and service reconfiguration.
  • You will be passionate about the cause and able to inspire and motivate operational staff to achieve our vision.
  • You will have excellent leadership and management skills, with the ability to develop, motivate, and empower staff.
  • You will be flexible and adaptable, with the ability to think strategically and horizon-scan.

Salary: £62,500 - £72,500 per annum, depending on experience.

Location: Flexible, with regular travel to multiple sites.

About Us:

We are a disability-confident employer, committed to creating and maintaining a diverse and inclusive workforce. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role.

Hestia is proud to be a leader in the provision of Domestic Abuse support and other services. We are passionate about empowering individuals to rebuild their lives and achieve independence.

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