IT Service Transition Manager

2 days ago


Hook Hampshire, United Kingdom Alcor Solutions, Inc. Full time

Alcor Solutions, Inc. is a global cloud advisory and implementation services company seeking an experienced IT Service Transition Manager to lead the delivery of ITIL-aligned IT Service Transition Management services in a distributed multi-vendor environment.

The ideal candidate will have a strong background in service management, with experience leading successful IT Service Transitions and design/build activities across the end-to-end Service Transition process. This customer-facing role requires exceptional stakeholder management, strategic planning, and prioritization skills, as well as the ability to demonstrate a strong track record of delivery standards, effective communications, and process improvements.

We are looking for an expert who can establish strategy, build/maintain service roadmaps and plans, and manage/monitor progress of service transition releases, changes, risks, and issues. The ideal candidate will also be proficient in establishing governance controls, identifying process integration gaps, and defining roles/mechanisms of IT Service Management processes in the Early Life Support period.

In this role, you will be responsible for managing and monitoring progress of service transition releases, changes, risks, and issues, tracking project activities, transition actions, and mitigation of risks. You will also ensure good quality knowledge and information is updated in the CMDB, AMDB, and Knowledge Base throughout the service transition.

Our estimated salary for this position is $120,000-$180,000 per year, depending on location and experience. If you are an experienced service management professional with a strong track record of delivery standards, effective communications, and process improvements, please consider applying for this exciting opportunity.



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