IT Service Transition Lead

3 weeks ago


Hook Hampshire, United Kingdom Alcor Solutions, Inc. Full time

Job Title: Senior Transition Manager


About Alcor Solutions, Inc.:


Alcor Solutions, Inc. is a global cloud advisory and implementation services company serving clients in multiple geographies including North America, Europe, Japan and India.


The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.


Job Description:

We are seeking an experienced IT Service Transition Manager to oversee the transition of new and changed services into, and/or the decommission of services out of the production environment.



  • Ownership of the Service Transition Management service design
  • Engage with the business to establish context, requirements, and constraints to the effective delivery of Service Transitions; establish and agree a plan to address identified constraints.
  • Ensure a clear service scope statement is in place, identifying the qualifying criteria for when the Service Transition process should be engaged for new and changed services, and defining a clear process engagement pathway.
  • Articulate required Service Design Package inputs into the Service Transition process and work with key stakeholders to standardise and formalise these where appropriate / possible.
  • Establishing and operating a clear framework of transition governance controls that identify and manage service design and/or service build gaps and risks.
  • Identify and define process integration with wider Service Management controls, including SACM, Knowledge Management, Release Management, and Change Management
  • Plan and Coordinate service transition activities across all stakeholder groups.
  • Manage and monitor progress of service transition releases, changes, risks, and issues.
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