Service Transition Management Specialist

1 day ago


Hook Hampshire, United Kingdom Alcor Solutions, Inc. Full time

As an IT Service Transition Manager at Alcor Solutions, Inc., you will play a critical role in leading the delivery of ITIL-aligned IT Service Transition Management services in a distributed multi-vendor environment. With a strong background in service management and experience leading successful IT Service Transitions, you will be responsible for establishing strategy, building/maintaining service roadmaps and plans, and managing/monitoring progress of service transition releases, changes, risks, and issues.

This customer-facing role requires exceptional stakeholder management, strategic planning, and prioritization skills, as well as the ability to demonstrate a strong track record of delivery standards, effective communications, and process improvements. We are looking for an expert who can establish governance controls, identify process integration gaps, and define roles/mechanisms of IT Service Management processes in the Early Life Support period.

Key responsibilities include managing and monitoring progress of service transition releases, changes, risks, and issues, tracking project activities, transition actions, and mitigation of risks. You will also ensure good quality knowledge and information is updated in the CMDB, AMDB, and Knowledge Base throughout the service transition.

We estimate the salary for this position to be $140,000-$200,000 per year, depending on location and experience. If you are a motivated and experienced service management professional with a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.



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