IT Service Transition Leader
3 weeks ago
We are seeking a highly skilled IT Service Transition Leader to join our team. As a key member of our organization, you will be responsible for designing and implementing IT service transition processes, ensuring seamless transitions of new and changed services into production.
The ideal candidate will have extensive experience in leading successful IT service transitions, expertise in authoring and reviewing service designs, and exceptional planning and prioritization skills. You will also be able to communicate effectively with stakeholders, facilitate cross-functional meetings, and create effective reports aligned with service priorities.
This is a challenging role that requires a positive, professional approach, along with strong stakeholder management, strategic planning, and prioritization skills. If you have a strong track record of delivery standards, effective communication, and process improvements, we encourage you to apply.
Key Responsibilities:
- Design and implement IT service transition processes
- Engage with the business to establish context, requirements, and constraints
- Produce and maintain service roadmaps and detailed service plans
- Ensure clear service scope statements and governance controls
- Identify and define process integration with wider Service Management controls
- Implement a cycle of continual service review and improvement
Required Skills and Qualifications:
- Extensive experience in leading successful IT service transitions
- Expertise in authoring and reviewing service designs
- Outstanding planning and prioritization skills
- Exceptional communication skills and stakeholder management
- Proficiency in establishing strategy and building/maintaining service roadmaps and plans
- Project Management qualified, with demonstrable experience of using methodologies to deliver service transitions
Benefits:
- A competitive salary of $125,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Flexible work arrangements and remote work options
- Ongoing training and development opportunities
About Alcor Solutions, Inc.
Alcor Solutions, Inc. is a global cloud advisory and implementation services company serving clients in multiple geographies. We partner with industry-leading cloud and Software as a Service (SaaS) platform providers to bring cost-effective, rapid implementation cloud solutions to our clients.
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