Duty Manager
4 weeks ago
The Duty Manager will be responsible for managing all aspects of the facility during operating hours, ensuring high-quality activities and prioritizing safety and customer service.
This role involves high-level customer interaction with various organizations, deploying and supervising the operational team, and maintaining critical operational cover across the site.
The successful candidate will be a passionate and enthusiastic individual with prior experience in leading a team and working face-to-face with customers, preferably in the Leisure industry.
Key Responsibilities:
- Manage facility operations during operating hours
- Ensure high-quality activities and prioritize safety and customer service
- Deploy and supervise the operational team
- Maintain critical operational cover across the site
- Assist the line manager or lead on contractual compliance documents/practices
What We Offer:
- Free membership at the Centre, plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS checks
- Excellent Development and Training Opportunities with our in-house Aquatic Training Academy
- 6% employer matched pension contribution
- Days annual leave (Pro rata for part-time) + Public Holidays
- Life assurance up to 2x base salary
About Serco:
Serco is a leading provider of leisure services, committed to delivering exceptional customer experiences and creating a safe and fun environment for our communities.
We offer a world of opportunity for our employees, with a focus on internal progression, training, and development.
Join us in making a difference in the lives of our customers and communities.
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