Duty Manager
4 weeks ago
About the Role
The Duty Manager will be responsible for managing all aspects of the facility during operating hours, ensuring activities are delivered to a high standard with safety and customer service as top priorities.
Key Responsibilities
- Manage the operational team, maintaining critical operational cover across the site
- Deploy and supervise staff, ensuring excellent customer service and high-quality activities
- Assist the line manager with contractual compliance documents and practices
- Respond to emergency situations, ensuring the smooth running of site operations
What We Offer
- Free gym membership for you and a family member across our leisure centres
- Excellent development opportunities with our in-house training academy
- 6% employer-matched pension contribution
- Days annual leave (pro rata for part-time) + public holidays
- Life assurance up to 2x base salary
About You
We're looking for a passionate and enthusiastic individual who can lead by example, working face-to-face with customers in a leisure environment. Prior experience and confidence in team leadership are essential.
Why Serco
At Serco, we pride ourselves on providing exceptional service to our communities. As a Duty Manager, you'll play a critical role in ensuring our customers receive outstanding service and experience a safe and fun environment.
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