Duty Manager

3 weeks ago


Oxford, Oxfordshire, United Kingdom Serco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Duty Manager at our leisure centre in Oxford. As a key member of our operations team, you will be responsible for ensuring the smooth running of the facility, providing exceptional customer service, and leading a team of staff to deliver high-quality services.

Key Responsibilities
  • Manage all aspects of the facility, including customer service, staff supervision, and operational procedures.
  • Lead a team of staff to deliver high-quality services, ensuring excellent customer satisfaction and safety.
  • Develop and implement strategies to improve customer experience, increase customer satisfaction, and drive business growth.
  • Collaborate with other departments to ensure seamless delivery of services and achieve business objectives.
  • Monitor and report on key performance indicators, identifying areas for improvement and implementing changes as needed.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Free membership at the leisure centre, plus heavily discounted use of classes and facilities.
  • Excellent development and training opportunities with our in-house Aquatic Training Academy.
About Us

Serco is a leading provider of leisure services, managing facilities on behalf of local authorities and other clients. We are committed to delivering exceptional customer experiences and creating vibrant, inclusive communities.


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