Duty Manager

3 weeks ago


Oxford, Oxfordshire, United Kingdom Flight Club Full time
About Us

Flight Club is a dynamic and innovative company that has revolutionized the traditional game of darts. We've created a unique social experience that combines fast-paced gameplay with exciting social interactions. Our venues offer a welcoming atmosphere where guests can enjoy a fun and memorable experience.

We're expanding our operations in Oxford and are seeking a talented Duty Manager to join our team. As a key member of our management team, you'll play a crucial role in ensuring the smooth operation of our venue.

The Role

As a Duty Manager, you'll be responsible for supporting the General Manager and Assistant General Manager in leading the venue. Your key responsibilities will include:

People Management
  • Recruit, train, and develop a high-performing team.
  • Ensure effective communication and collaboration among team members.
  • Evaluate employee performance and provide constructive feedback.
Trading and Operations
  • Maximize revenue by optimizing sales and customer service.
  • Ensure efficient day-to-day operations, including scheduling and inventory management.
Customer Experience
  • Deliver exceptional customer service, ensuring a positive experience for all guests.
  • Address customer complaints in a prompt and professional manner.

We're looking for a motivated and experienced individual who embodies our values of innovation, passion, togetherness, and warmth. If you're passionate about delivering exceptional customer experiences and have a talent for leadership, we'd love to hear from you.

What We Offer
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Discounts on food and beverages in our venues.
  • Free gaming and entertainment in our venues.
  • A dynamic and supportive work environment.

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