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Front Desk Associate

2 months ago

Hounslow, Greater London, United Kingdom Accor Full time
Job Summary

We are seeking a highly skilled and experienced Reception Team Member to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Greeting and Welcoming Guests
  • Managing Reservations and Room Blocks
  • Upselling and Maximizing Revenue Opportunities
  • Ensuring Accurate and Efficient Check-in and Check-out Processes
  • Providing Excellent Guest Service and Handling Guest Queries
Requirements
  • Previous Experience in a Hotel Environment
  • Strong Knowledge of Opera Cloud and ResaWeb Systems
  • Excellent Communication and Interpersonal Skills
  • Ability to Work Under Pressure and Handle Complex Situations
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.