Retail Relationship Manager

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom PayPoint Group Full time
Job Details: Retail Relationship Manager

As a key member of the PayPoint Group team, you will be responsible for delivering sales volumes, revenue growth, and installation & training across the range of PayPoint products within the Norwich, Cambridge, Ipswich, and Peterborough territories.

Key Responsibilities:

  • Provide installation, training, and excellent early life support to all new retailers.
  • Correctly and proactively sell PayPoint products into existing businesses within defined territory.
  • Journey plan effectively using CRM, prioritizing calls by "opportunity" and/or as directed by your line manager.
  • Comprehensively plan and prepare for each call, ensuring SMART objectives are set for each outlet each visit with a view of continually developing retailer business and PayPoint penetration.
  • Visit all leads and opportunities within agreed lead generation SLAs.
  • Attend, participate in, and present at team/accompaniment days.
  • Maintain in-depth knowledge of PayPoint products, including EPOS.
  • Ensure standard of work, completion of PayPoint contracts, and capturing of ID is of the highest standard and in line with PayPoint policies and procedures.
  • High personal conduct, appearance, and role modeling values to reflect the professionalism of PayPoint Retail Services Field Team.
  • Self-motivated.
  • Must hold a full valid driving license.

Primary Objective: Building and nurturing strong retailer relationships across the territory.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing priorities and deadlines.
  • High level of organization and time management skills.

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