Retail Store Manager
4 weeks ago
As a dynamic and inspirational Store/Retail/Counter Manager, you will lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. This role requires proven leadership, coaching and business management skills gained in a fast-paced retail environment.
Key Responsibilities:
• Develop and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.
• Create and execute in-store events to drive sales and customer engagement.
• Provide inspirational, authentic and personalized customer service to drive customer loyalty and retention.
• Lead a team to achieve sales and customer service targets, with a proven track record of success in a retail environment.
• Manage inventory, facilities and cash reconciliation to ensure operational efficiency.
• Work retail hours including days, nights, weekends and special events in a fast-paced work environment.
Requirements:
• Proven retail management/assistant retail management experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft office.
About Us:
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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