Global Merchant Performance Lead
3 weeks ago
We are looking for an exceptional Global Merchant Performance Lead to join our team. In this role, you will be responsible for guiding and enhancing the performance of our global Level 2 team.
Main Responsibilities:
- Provide regular feedback and coaching to enhance team members' skills and performance.
- Identify training needs and facilitate ongoing development opportunities.
- Utilise data and metrics to monitor performance, identify trends, and drive continuous improvement.
- Develop and implement processes and procedures to improve operational efficiency and service quality.
Requirements:
- Minimum of 3 years of previous experience managing a distributed team within a technical field.
- Bachelor's degree in technical field or equivalent experience required.
- Written and spoken fluency in English.
The estimated salary for this role is £65,000 - £90,000 per annum.
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Merchant Performance Lead
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