Hotel Night Operations Coordinator
4 weeks ago
Company Overview
Meliá Hotels International is a dynamic and growing company that offers endless possibilities for career growth and development. With a strong commitment to equal opportunities between women and men, we strive to create an inclusive work environment where diversity and inclusion are essential for our success.
About INNSiDE Manchester
This modern city hotel in Manchester's vibrant district combines contemporary architecture, avant-garde British style, and Spanish warmth and friendliness. Our guests can enjoy the excitement of the city, surrounded by restaurants, museums, boutiques, and theatres.
Salary and Benefits
The estimated salary for this role is £24,993 per year, plus commission on upsell. Additionally, you can expect:
- Holiday: 28 days' holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Meliá Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
Job Description
We are looking for a skilled Night Receptionist to join our team. As a key member of our front desk team, you will ensure that all guests receive a warm and memorable experience during their stay. Your responsibilities will include:
- Ensuring the hotel remains safe throughout the night, while providing support to the hotel team, carrying out additional Maintenance, F&B and HSK roles
- Dealing with complaints quickly and efficiently and finding suitable solutions to any problem that may arise, communicating issues immediately to Management
- Providing exceptional customer service and ensuring that all guests' needs are anticipated and actioned promptly
Requirements and Qualifications
To be successful in this role, you should have:
- Previous receptionist experience, ideally in a similar hotel environment
- Natural people skills and excellent communication skills
- Fluency in English
- Problem solving and complaint handling skills
- Flexibility and adaptability
A career with Meliá
Meliá Hotels International is committed to creating a sustainable future from a responsible present. We believe in the importance of diversity and inclusion, and we strive to make every day easier and more exceptional for our guests. Join us and become part of a global team that values innovation, passion, and dedication.
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