Nights Receptionist

6 months ago

Manchester, United Kingdom Clayton Hotel Manchester Airport Full time

**Nights Receptionist - Clayton Hotel Manchester Airport**

**We have a fantastic new vacancy for Nights Receptionist in the excellent Clayton Hotel Manchester Airport.**

**With 365 bedrooms, 17 Meeting and Events rooms and a busy A La Carte Restuarant and Bar, this is a 24/7 operation where you will never be bored**

**And this is a great chance for you to join the fastest growing hotel chain in the UK, with multiple new hotels in the pipeline and tons of developmental opportunities and extra benefits for all team members**

**We are looking for a talented individual with experience in management within the hospitality industry.**

**Objective of Role**:
Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotels targets.

**About the Role**:
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

To ensure that all front desk standards and procedures implemented are adhered to and all guest billing and accounts are accurate.

**The main responsibilities of the role can involve;**
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
- Guest relations.
- Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
- Front Office duties including running the night audit report and check-in and check-out of guests.
- Managing the team of Night Porters and their nightly tasks.
- Food & Beverage service at night.
- Cleaning the hotel lobby and meeting room area.
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Night team, making sure that they become prepared for the next step in their career.
- Contribute to the strategic running of the hotel.
- 1 -2 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is
- Knowledge and experience of using Brilliant electronic front office system
- Excellent skills in People leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team
- Must be fluent in written and spoken English

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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