Night Receptionist

1 month ago

Manchester, United Kingdom NOVOTEL Full time
Job Description

We are seeking a dedicated and professional Night Receptionist to join our team in Manchester, United Kingdom. As a Night Receptionist, you will play a crucial role in ensuring the safety, comfort, and satisfaction of our guests during overnight hours. This position requires a detail-oriented individual with excellent customer service skills and the ability to work independently.

  • Welcome guests and handle check-ins and check-outs during night hours
  • Process walk-in reservations and manage bookings via phone and email
  • Respond to guest inquiries, resolve issues, and address complaints promptly and professionally
  • Answer phone calls and direct them appropriately
  • Perform end-of-day system closures and associated administrative tasks
  • Conduct regular security rounds to ensure the safety of guests and the property
  • Support and conduct night audit procedures using the hotel management system
  • Generate and review nightly reports
  • Make critical decisions regarding guest and building safety during night shifts
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain accurate records of all night shift activities and guest interactions
  • Assist with early morning breakfast preparation and setup as needed
  • Monitor and report any maintenance issues or equipment malfunctions
  • Coordinate with housekeeping to ensure rooms are ready for early check-ins
  • Manage lost and found items, documenting and securing them properly

Qualifications

  • Bachelor's or Associate's degree in Hospitality Management or related field
  • Experience in night shift operations within the hotel industry is required for this role
  • Excellent command of English, both verbal and written
  • Proficiency in hotel management software, preferably Opera Cloud
  • Strong problem-solving skills and ability to make decisions independently
  • Outstanding customer service orientation with a focus on guest satisfaction
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong organizational abilities
  • Flexibility to work night shifts, weekends, and holidays as required
  • Basic computer skills and familiarity with standard office software
  • Knowledge of safety and emergency procedures
  • Ability to remain calm and efficient under pressure
  • Team player with a positive attitude and willingness to support colleagues


Additional Information

Your team and working environment:


You will be working with an established front office team across both properties who will help support your induction into the role. 

You will also have access to:

  • Complimentary use of our leisure facilities.
  • Complimentary stays in our hotels nationwide.
  • Complimentary meals on-site in our staff restaurant.
  • City Centre parking.
  • 50% discount on Accor F&B outlets nationwide.
  • Training and Development Opportunities
  • The Global Accor Network of over 500,000 Heartists

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