Night Receptionist

7 months ago

Manchester, United Kingdom Hyatt Regency Manchester Full time

Summary

**Nights Receptionist**

**About the Nights Receptionist role**

As Nights Receptionist you are accountable for delivering a superior reception experience for our guests. Some of the key processes include but are not limited to:

- Demonstrating a high level of customer service at all times
- Checking in/out of guests and complete night audit procedures as required
- Assisting guests with any queries they may have during their stay
- Ensure you assist and remain compliant with all elements of Fire Life Safety
- Attend all training courses as required
- Have a great knowledge of World of Hyatt membership benefits and statuses
- To register guests promptly providing all necessary information to ensure guest’s comfort and Hyatt standards (see task list).
- To register updated guest information into the system immediately and accurately.
- To file all Registration Cards and back up from other outlets in the filing tray before leaving your shift.
- To charge all Virtual card payments during the night for next day arrival
- To insert wake up calls that are requested by guests and follow them up
- To answer the phone in a professional matter and up to the Hyatt standards
- To maintain an accurate filling system
- To register guests promptly providing all necessary information to ensure guest’s comfort and Hyatt standards (see task list).
- To register updated guest information into the system immediately and accurately.
- To file all Registration Cards and back up from other outlets in the filing tray before leaving your shift
- To print out breakfast reports for the F&B team

**About you**

Ideally you have already gained work experience in the same or similar role, preferably within a prestigious hotel environment. You are passionate about customer service and motivated to change and grow.

If you are a dynamic, sociable and talented individual that is looking to join a fun and vibrant team, then we would like to meet you.

**Just some of the benefits you will enjoy as an Night Receptionist**
- 12 complimentary hotel nights per year of service across Hyatt Hotels
- Discounted hotel stays across Hyatt, not just for you but also your family and friends, from the day you start
- Free meals on duty at our colleague restaurant
- 50% when you dine as a guest at selected Hyatt hotels
- Uniform provided and laundered (complimentary)
- Refer a Friend bonus worth £500 per colleague introduced**:

- Holiday allowance increasing with length of service
- Workplace pension scheme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt hotels worldwide
- And lots, lots more

**About Hyatt Regency and Hyatt House Manchester**

Hyatt Regency and Hyatt House Manchester are two world class hotels in one building with 328 rooms. Hyatt Regency is an inviting upscale hotel featuring 212 guest rooms, The Laureate Restaurant, Graduate Bar, a well-equipped gym plus conferencing, meeting and business facilities. Whereas Hyatt House Manchester offers 116 modern studio and one bed suites with fully equipped kitchens and complimentary laundry facilities making it a luxurious, yet true, home-from-home experience.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our Leadership Expectations and Values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the Hyatt family which has 1100 hotels in over 70 countries and is recognised as a UK Great Place to Work Company

**Hyatt offers a great range of benefits, including**:

- 12 free nights per year of service across Hyatt Hotels worldwide
- Colleague and Friends & Family rates across Hyatt Hotels worldwide
- F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Dry cleaning of business attire
- Complimentary meals on duty
- Workplace pension scheme
- Continuous Learning & Development opportunities

Being part of Hyatt Regency & Hyatt House Manchester also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised as a UK Great Place to Work Company

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