Nights Receptionist

3 days ago

Manchester, United Kingdom Melia Hotels International Full time

“Whatever story you choose, you are the star”

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: INNSIDE by Meliá is the brand for you.

**Hotel**: INNSiDE by Melia Manchester, UK

**Position**: Night Receptionist

**Contract Type**: Permanent

**Shift Types**: 8 hours per night, 5 nights over 7. Working between 22:30 - 07:00 (night working)

**Salary**: £20,000 + variable commissions on upsells

**Job Summary**:
Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements.

**Duties Include**:
Providing and efficient check in and out

Completing end of day procedures

Following financial procedures for cash and card reconcillation and banking

Looking after the safety and security of the hotel during night hours

Proactively dealing with complaints to an effective resolution

What are we looking for?

Previous night receptionist experience, ideally in branded hotel environment

Natural people skills

Excellent and effective communicator

Problem solving and complaint handling skills

Flexibility and adaptability

**Join Our Company Benefits Include**:
A competitive salary

Medical cash plan (Scheme 100) so you can claim money back for dental and optical

Excellent discounts through our global My Melia Reward programme for you, your family and friends

Access to Employee Assistance Programme and lots of ways to support your physical and mental wellbeing

Complimentary gym access to support your physical wellbeing (some restrictions at peak times)

Lots of opportunities to develop and progress as part of our global family Melia Hotels International

Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth

An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values

Complimentary meals on duty

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to know more about what it's like to work with Meliá, follow us on:
INSTAGRAM - TWITTER - LINKEDIN - FACEBOOK

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