Night Receptionist

2 months ago

Manchester, United Kingdom Hilton Full time

Check-in into a world of opportunities

**WELCOME TO A WORLD OF OPPORTUNITIES- **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive toachieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
- ** Hourly Rate**ofPS11 per hour
- **Smart uniform provided**and laundered
- **Free**and healthy** meals when on duty
- **Grow your Career**your next position could beas a Reception Supervisor
- **Personal Development** programmes designed to support you at every step of your career
- **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Referral Program**:

- **High street discounts**:with Perks at Work
- **Holiday**: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Free Parking**(depending on availability)
- **Guest Experience Day**after successfully passing probation
- **Modern and inclusive**Team Member's areas

**What will I be doing?**

As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

**Want to know more about this job?**

Contact Joseph directly in our Recruitment Team on

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

**H**ospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

**Find out more about all our brands and hotels

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