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European LifeCare Group is a leading provider of vaccination clinics and on-site vaccination programs across Denmark, the UK, and the Netherlands. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible, and safe.
Job DetailsJob Title: Call Centre Agent
Contract: Bank
Working Hours: Monday to Friday, 10:00am - 6:00pm
Key Responsibilities- Obtain informed consent from parents/carers for vaccination appointments
- Handle calls and emails from parents/carers booking children in for vaccinations
- Coordinate the operation of community clinics in line with company policy and procedures
- Work towards KPIs to ensure targets are achieved
- Participate in regular team meetings
- Understands and implements the principles of informed consent
- Knowledge of data protection principles
- Experience in call centre or customer service
- Experience of working in a healthcare setting
- Excellent communication skills, both written and verbal
- IT literate, including Microsoft Office (Word & Excel)
- Turkish
- Romanian
- Polish
- Gujarati
- Urdu
- Punjabi
- Bengali
- Hindi
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
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Hitchin, Hertfordshire, United Kingdom European LifeCare Group Full timeAbout European LifeCare GroupEuropean LifeCare Group is a leading provider of vaccination clinics and on-site vaccination programs across Denmark, the UK, and the Netherlands. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible, and safe.Job SummaryWe are seeking a highly motivated and customer-focused Customer...
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Hitchin, Hertfordshire, United Kingdom European LifeCare Group Full timeAbout European LifeCare GroupEuropean LifeCare Group is a leading provider of vaccination clinics and on-site vaccination programs across Denmark, the UK, and the Netherlands. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible, and safe.Job SummaryWe are seeking a highly motivated and customer-focused Customer...
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