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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales/Station Assistant GPR. As a key member of our station team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient passenger experience.
Key Responsibilities- Provide outstanding customer service to passengers, responding to their queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to maintain a clean and safe station environment, ensuring that all facilities and equipment are in good working order.
- Operate the ticket office and platform systems, processing transactions and providing information to passengers.
- Assist with the management of station operations, including the dispatching of trains and the maintenance of station facilities.
- Develop and maintain strong relationships with customers, colleagues, and stakeholders, promoting a positive and inclusive station environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proven experience of working in a customer-facing role, with a strong focus on delivering exceptional service.
- Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.
- Basic numeracy skills and ability to operate a computer-based ticketing system.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
