Luxury Team Lead

4 days ago


Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time

About Flannels

Flannels is the premier destination for luxury fashion, featuring an esteemed collection of over 200 prestigious brands. Our boutique offers a refined shopping experience, where customers can discover timeless styles that exude elegance and sophistication.

We are seeking an exceptional Luxury Team Lead to join our team in Kingston.

The Role

  • To lead daily operations and delegate tasks effectively to ensure seamless team performance.
  • Supervise work closely, monitoring progress and meeting expectations set by line managers.
  • Utilize business communication tools to facilitate task completion and ensure team members understand key functions.
  • Maintain a deep understanding of all processes and procedures, setting a positive example for colleagues.
  • Demonstrate excellent practice with seasonal guidelines, campaigns, and merchandising principles.
  • Contribute to maintaining store environment and housekeeping standards.
  • Understand company policy and rules regarding security measures, ensuring compliance and controls.
  • Maximize sales opportunities and provide an exceptional customer experience aligned with customer and business requirements.
  • Develop and maintain product knowledge, ensuring awareness of new products.
  • Implement merchandising guidelines effectively, ensuring effective product placement and meeting brand partner expectations.
  • Understand KPI targets and strive to achieve results.
  • Demonstrate commercial awareness and adhere to correct product, place, and time compliance.
  • Engage with colleagues and contribute to feedback to benefit the wider business.
  • Support senior management in coaching the team.
  • Foster strong, positive communication at all levels, motivating colleagues and building good working relationships within the store.

Requirements

  • Experience in leading teams within a retail environment.
  • Knowledge and passion for luxury brands.
  • Ability to drive sales through exceptional service.
  • Understanding of visual presentation and its impact on the sales floor commercially.
  • Capacity to motivate a team through effective communication.

Rewards

  • Basic salary £32,495 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Participation in the Fearless1000 Incentive Scheme.
  • Ongoing Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 50% In-store Uniform Discount.
  • Discounted Gym membership.
  • Cycle to Work scheme.
  • Group-wide 20% Discount across all Frasers Group brands.


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