Luxury Team Lead
4 days ago
About Flannels
Flannels is the premier destination for luxury fashion, featuring an esteemed collection of over 200 prestigious brands. Our boutique offers a refined shopping experience, where customers can discover timeless styles that exude elegance and sophistication.
We are seeking an exceptional Luxury Team Lead to join our team in Kingston.
The Role
- To lead daily operations and delegate tasks effectively to ensure seamless team performance.
- Supervise work closely, monitoring progress and meeting expectations set by line managers.
- Utilize business communication tools to facilitate task completion and ensure team members understand key functions.
- Maintain a deep understanding of all processes and procedures, setting a positive example for colleagues.
- Demonstrate excellent practice with seasonal guidelines, campaigns, and merchandising principles.
- Contribute to maintaining store environment and housekeeping standards.
- Understand company policy and rules regarding security measures, ensuring compliance and controls.
- Maximize sales opportunities and provide an exceptional customer experience aligned with customer and business requirements.
- Develop and maintain product knowledge, ensuring awareness of new products.
- Implement merchandising guidelines effectively, ensuring effective product placement and meeting brand partner expectations.
- Understand KPI targets and strive to achieve results.
- Demonstrate commercial awareness and adhere to correct product, place, and time compliance.
- Engage with colleagues and contribute to feedback to benefit the wider business.
- Support senior management in coaching the team.
- Foster strong, positive communication at all levels, motivating colleagues and building good working relationships within the store.
Requirements
- Experience in leading teams within a retail environment.
- Knowledge and passion for luxury brands.
- Ability to drive sales through exceptional service.
- Understanding of visual presentation and its impact on the sales floor commercially.
- Capacity to motivate a team through effective communication.
Rewards
- Basic salary £32,495 per annum.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Stocktake Bonuses.
- Commission-led bonuses across a wide range of products.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Participation in the Fearless1000 Incentive Scheme.
- Ongoing Development Courses with National Qualifications.
- 28 Days Holiday.
- 50% In-store Uniform Discount.
- Discounted Gym membership.
- Cycle to Work scheme.
- Group-wide 20% Discount across all Frasers Group brands.
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