Senior Team Lead
2 days ago
**About Flannels**
We are a luxury retail brand that offers a wide range of high-end products and exceptional customer experiences. As a Senior Team Lead, you will play a crucial role in driving sales growth, improving customer satisfaction, and leading a team of retail professionals.
Job Description:
The Senior Team Lead is responsible for overseeing the daily operations of a retail store, ensuring excellent customer service, and meeting sales targets. Key responsibilities include:
- Leading and motivating a team of retail staff to deliver exceptional customer experiences and achieve sales targets
- Developing and implementing strategies to improve sales performance, visual merchandising, and store presentation
- Ensuring effective communication with customers, colleagues, and senior management
- Coaching and developing team members to enhance their skills and knowledge
- Maintaining a deep understanding of our luxury brands and products to provide expert advice to customers
- Supporting senior management in achieving business objectives and implementing company initiatives
- Monitoring and controlling store expenses to optimize profitability
Required Skills and Qualifications:
To succeed in this role, you will need:
- Proven leadership experience in a retail environment, preferably with a luxury brand
- Excellent communication and interpersonal skills
- Strong sales and customer service skills
- Able to work effectively in a fast-paced environment
- Demonstrated ability to motivate and develop a team
- Knowledge of luxury brands and products
Benefits:
We offer a competitive salary of £32,495 per annum, plus a range of benefits including:
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Fearless1000 Incentive Scheme
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20% Discount across all Frasers Group brands
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